IMPORTANT: For problems related to your online account please send an email to Customer Service at info@2YK.com
A Login is required for the following reasons Provide your PINs online and in email Show Order History Provide Quick PhoneCard recharges ** Setup Speed Dial **: View PIN Balances ** Special offers in email (See No-Spam Email Policy): Administrative Communication ** - feature available only for Pinless and Rechargeable phonecards.
On the Homepage, you can click on a link Login , or you can click Register when you are prompted during the buying process. If you already have an account, you can login using your LoginID and password.
Please contact Customer service to for help. You can still make online purchases, but please note that in absence of an Email-ID, it is not possible for us to deliver PINs to you in email. Your account history can show you the PINs you purchased before, but you cannot receive any email communication from 2YK.com.
On the Home-page, there is a Login-box on the top-right hand side of the screen. Enter your Login ID and correct password and click Sign-in. Account can only be accessed by entering the correct Login and password. As a security policy, account will be locked after 5 un-successful consecutive attempts. If your account is locked, please contact Customer service to unlock the account, or wait for 2 hours before logging in. See below if you have forgotten your password.
Click on the link Forgotten Password? Provide your Login Id Click OK when done Your password will be sent in Email If you don't have an Email ID, please contact Customer Service for help.
Please contact Customer Service for help.
Member Account contains following information about each member stored in an encrypted form on our secure servers. Name - to prevent fradulent transactions Address - to prevent fradulent transactions Email - to send order confirmation, passwords, pins etc. Phone Number(s) - to prevent fradulent transactions All personally identifiable information is stored in encrypted form on our secured servers. 2YK.com does not share any information about you with any external entities.
Use your Login ID to login into your account. Add phone cards that you like to the shopping cart using link Add Product. When you are done adding all the phone cards to your shopping cart, click on Check Out. Enter your Credit-Card information and click on Charge my Credit Card button. That's it.
You can pay through Credit card, Debit card and Paypal. We accept American Express, Discover, MasterCard and VISA card.
Our website is 100% secure. We use Secured Socket Layer (SSL) certificate issued by GeoTrust using 128-bit encryption technology. We encrypt all communication between your browser and our website. We do not store your full Credit-Card information. Your personal information is stored encrypted and securely behind the firewalls on our secured servers. We are 100% compliant with Payment Card Industry's Cardholder Information Security Program (CISP). CISP is an industry wide program initiated by VISA, MasterCard, AMEX, Discover and requires all the payment gateway services and online Merchants to adhere to the strictest regulations concerning your data. Now you know, it is completely safe to use your Credit cards on our website.
You are making an Online purchase. If you are our existing customer, you will get your PINs immediately on the screen and in email as soon as your credit card is charged. However, if you are purchasing for the first time from our website, in order to protect your credit card and information, we need to call you before issuing your pins and sending in email. We hope you understand that we are doing this to protect you - our dear customer.
You can log into your account to check your order history. Your most recent purchases will show up on the top of the list.
We offer 100% money back guarantee. If for any instance, you are not pleased with our service, we will refund 100% of the remaining balance.
Coupon must be spent before the Expiration date mentioned for the Coupon. After the Expiration date, Coupon is not usable This Coupon must be redeemed at www.2YK.com web site, toward the purchase of products listed at 2YK.com's website If the Coupon is issued for specific Products, then the shopping cart must contain atleast one of such products for Coupon to be applicable Coupons are not redeemable for cash and cannot be returned for a cash refund Coupons are to be used only by the Customer to whom coupon was issued and for the specific Email address. Coupons are not transferable under no circumstances Each coupon has a Minimum purchase amount. Shopping cart total must be more than such Minimum amount (before Tax/Shipping/Handling) for Coupon to be applied More than one Coupons cannot be applied to a Shopping cart at a time Coupons and their use on the 2YK.com web site are subject to and governed by 2YK.com's general Terms Conditions 2YK.com is not responsible for Expired and/or Lost Coupons If you have any questions or need more information, please visit the 2YK.com's online Frequently Asked Questions 2YK.com reserves the right to close customer accounts and request alternative forms of payment if a fraudulently obtained or applied Coupon is redeemed through the 2YK.com Web site 2YK.com reserves the right to cancel Coupon(s) anytime without assigning any reason whatsoever To serve our Customers better, 2YK.com reserves the right to modify the terms and conditions governing Coupons and/or their usage and other related or unrelated areas of website 2YK.com
Yes, There is 9% service fee applicable with the amount of transaction only.
Using phonecards is very easy. Here's how you can place your calls using a phonecard: Call the Access number provided with your phonecard PIN, from any touch tone phone (Rotary phone cannot work with phonecards) Enter your PIN number when prompted by the system (not needed for PINLESS phonecards) Dial the number you wish to call. -- For international calls, dial 011 + your destination number along with the applicable National and City specific codes -- Within the United States or Canada, dial 1 + your destionation number within the United States or Canada or the Caribbean.
If you face any issue with service, you can always reach our 24x7 customer support at 1-855-965-8585 (Toll Free). You can also email us at info@2YK.com.
You can add more minutes to your phonecard if that is a Pinless or Rechargeable phonecard. If it is not a card of this type, you cannot add more money to your phonecard - please buy a new card when it expires.
PINLESS cards are new type of phonecards that allow you to make phonecalls without the need of entering your PINs (hence the name PINLESS). All Pinless cards sold on 2YK.com's website are also Rechargeable (which means you can add more money to your phonecard anytime). Please note that PINLESS cards: Use a computer program to identify and record the phone number from where you are calling. This is called as ANI (Automatic Number Identification) ANI allows computer to save your phone number and recognize it when you call again When you call from a Phone for the first time, you will be prompted to press 1 if you want the computer to remember the phone number, or press 2 if you don't care -- if you press 1, next time you will not need to enter PIN if calling from the same phone number -- if you press 2, you will need to provide the PIN next time even if calling from the same phone number You can remove your phonenumber from the computer program anytime by Clicking here
Rechargeable phonecards allow you to add more money to the phonecard. This way, you can keep using the same PIN always. If you are trying to buy a Rechargeable phonecard from our site, look for products that show this image , or products that have PINLESS word in the name.
Speed Dial is a very user-friendly new concept. When you use PINLESS phonecards, you can also create 2-digit codes for your long-long destination numbers. When you make the phonecall, the system tells you about the balance on the card and then prompts you to enter your phone number. At this time you can enter your 2-digit code followed by a # (pound) key. System will tell you how many minutes you have and then connect you to the destination. Once you are done with the call, you can press the # (pound) key again to place another call, or if you are done simply hang-up.
Instead of the Toll-free access numbers, Local access cards provide you with phonenumbers in your local calling area. You can pick access-numbers that are local to your calling area for making the call. Local Access Cards are usually cheaper than the regular phonecards. If you see this image for any product on the search page, that product also has Local Access numbers in addition to Toll-free numbers. You are solely responsible for choosing access numbers that are local to you and are free of charge. We recommend that you contact your local telephone company to confirm that the number(s) that appear are both local and free of charge for you to call. 2YK.com will not reimburse you for any long distance phone charges incurred.
When you call the access-number for the phone card, the system will tell you the balance remaining on the card. For PINLESS and Rechargeable phonecards, you can click on PIN Balance to check your balance.
On the product search results screen or elsewhere, you will see this image . If you click on this image, it will show you all the details for the selected phonecard.
Different phonecards expire at different times. For more details, click on "Details" link for the specific PhoneCard. Please contact the customer service of the phonecard directly with your questions about card expiration.
Currently, we have special phonecards that you can use to call worldwide from Canada. Please Click Here to see the phonecards that allow you to place calls from Canada.
Rate/Minute or Cents/Minute indicates the rate per minute of the phonecard that is charged to you. It allows you to compare different products available on our website by the price.
Rounding is the billing increment used to find out how much money should be deducted from your phonecard for your call.
For example, if Rounding is 3 minutes, it means that your phonecard will be charged in 3-minutes increment. So for example, if you talk for less than or equal to 3 minutes, you will pay charges for 3 minutes.
1 minute rounding counts your completed minutes (for example for a call of 1 minute, 25 seconds, you will still pay 2 minutes)
There is an additional charge of 99 cents if you place the call from a payphone. This fee is charged by the owner of the payphone and is a standard for all calling cards.
There will be an additional charges for using toll-free access where local access number are available. You will be responsible for using local access number that are local to you and free of charge. Please confirm first from your local telecommunication company to confirm that the number(s) that appear are both local and free of charge for you to call. 2YK will not reimburse you for any phone charges incurred.
Calls to international cellphones could cost more than calling regular phones in the same area. Please check the details of your phonecard before making a call to an International cell phone.
City or Location specific phonecards (generally) provide more minutes for the same price.
99c per call.
2YK.com always tries to bring the very best to our customers. We provide different calling-cards to our dear customers from different manufactures, including AT&T, Sprint, IDT and many more. Please compare Rate/Minute, Rounding, Other charges etc for all the products before you select one for your calling needs. Since, phonecards use a different approach compared to the traditional Long-Distance calling services, they generally tend to be cheaper.